• To accept written grievances from students and staff related to the system.
• To create and implement a mechanism to handle the reported grievances.
• To forward the findings to the Management if necessary for further action.
• To listen, record and scrutinize the grievances submitted to them by the Staff and Students and take necessary steps immediately.
• To attend to the grievances based on the authenticity and gravity of the criticisms made.
• To represent the grievances to the concerned section which may include maintenance, transport, academic, amenities etc.
• To convene periodical meetings to discuss whether the grievances have been settled.
• To make a follow-up of these matters at regular intervals till their final disposal.
• To maintain strict confidentiality, if necessary.

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